PRIVACY POLICY

Financiers	Terms Of Use	Grievance Office
Hero FinCorp	https://www.herofincorp.com/twl-lead-form/img/termsandconditions.pdf	Customer.Care@HeroFinCorp.com
IDFC First	https://www.idfcfirstbank.com/content/dam/idfcfirstbank/pdf/Terms-and-Conditions.pdf
Axis Bank	https://www.axisbank.com/retail/loans/two-wheeler-loans	nodal.officer@axisbank.com Call : 91-080-61865200
ICICI Bank	https://www.icicibank.com/content/dam/icicibank/india/managed-assets/docs/terms-condition/vechicle-equiploans.pdf
Indusind Bank	https://www.indusind.com/in/en/personal/loans/vehicle-loan/two-wheeler.html
Hinduja Leyland Finance	https://www.hindujaleylandfinance.com/documents/dataprivacypolicy/HLFDataPrivacyPolicy.html
Cholamandalam Investment & Finance Company	https://files.cholamandalam.com/files/general-declaration-for-loan-application.pdf
L&T Finance	https://www.ltfs.com/docs/default-source/default-document-library/data-privacy-policy.pdf?sfvrsn=729aba03_3	https://www.ltfs.com/grievance-redressal
Shriram Finance	https://www.shriramfinance.in/lending-service-provider	Mr. Vasanthkumar K Digital Grievance Redressal Officer Shriram Finance Limited 12 Ramasamy Street, T Nagar, Chennai 600 017 Telephone: 044-46068200 Toll Free Number: 1800 103 6369 Email: support@shriramfinance.in Website: www.shriramfinance.in
HDFC Bank	https://www.hdfcbank.com/personal/useful-links/important-messages/product-features-and-policy	Mr. Kannan Ramaseshan (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai – 400083 Call: 1800 266 4060 Monday to Saturday 9:30am to 5:30pm
Muthoot Capital Services Limited	https://www.muthootcap.com/two-wheeler-loan/	The Grievance Redressal Officer, Muthoot Capital Services Ltd, Third Floor, Muthoot Towers, M.G.Road, Kochi-682035, Kerala, India. Contact Number :0484-7119400/0484-6613450 Monday to Friday except National Holidays 10:00am to 5:00pm E-mail ID: grievance@muthootcap.com
HDB Financial Services	https://www.hdbfs.com/customer-services/customer-support	E-mail ID: customer.support@hdbfs.com
Berar Finance Limited	https://www.berarfinance.com/terms-condition.html	Berar Finance Limited Avinisha Tower, Mehadia Chowk, Dhantoli, Nagpur - 440012 Telephone: 0712-666 3999 (Extn No: 207) Email: gro@berarfinance.com
Tata Capital	https://www.tatacapital.com/content/dam/tata-capital/pdf/tcl-mastertc/20231026-Master-Terms-and-Conditions-Auto-Loans-final-2023-10-27.pdf	https://www.tatacapital.com/contact-us/customer-grievances.html
Manba Finance	https://www.manbafinance.com/two-wheeler-loan/	Telephone: 022-62346666 Email: info@manbafinance.com
Kotak	https://primeloans.kotak.com/pdf/terms_and_conditions.pdf	https://primeloans.kotak.com/grievanceRedressal.htm
AU Small Finance Bank	https://www.au.bank.in/terms-and-conditions-mitc-doc.pdf	Telephone: 1800-1200-1200 Email: customercare@aubank.in
UJJIVAN Small Finance Bank	https://www.ujjivansfb.bank.in/sites/default/files/2025-12/Grievance-Redressal-Mechanism-Website-23122025.pdf	https://www.ujjivansfb.bank.in/terms-and-conditions

 

By applying for a loan from the Financiers, You are deemed to have read, understood and accepted the terms and conditions as applicable to the loans offered by the relevant Financiers selected by You. 

 

RETENTION, PROCESSING AND STORAGE OF INFORMATION:

 

Your Personal Information processed by Hero is kept in a form which permits Your identification for no longer than is necessary for the purposes for which the Personal Information is processed in line with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such periods, Your Personal Information will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods, and/ or be aggregated and anonymised for data reporting, analytics, etc.

 

Additionally, You may also request to discontinue the use of any personal or financial information provided by You for the purposes of availing Platform Services, in a manner set out in the terms and conditions and subject to conditions set out thereunder.

 

 

WITH WHOM WE SHARE YOUR PERSONAL INFORMATION (OTHER THAN CREDIT INFORMATION)?

 

We may share the Personal Information (other than Credit Information) collected from the Sites/Apps with third parties as outlined in this section.

 

1.1. Affiliates

 

Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.

 

1.2. Business Partners

 

• Service Providers who perform services on behalf of Hero and which may need information about You in order to perform their functions including but not limited to authorised service partners, call centre operators, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining Sites/Apps, storing/processing information, overseas service providers who work for us, etc.

• Vendors who are business associates of Hero like suppliers, research and development vendors, professional advisors, agents, representatives, etc.

 

1.3 Financier(s) and CICs

 

• Financier(s) to enable them to use, disclose, store and process such Personal Information and any data provided by or collected from You. Financiers may share Your Personal Information with credit bureaus/agencies, generate a credit score, perform a credit scrub/ credit bureau check, map Your information with its database etc. in order to check Your eligibility for a loan offer with the respective Financiers.

• CICs or its affiliates, to obtain, receive and compile your Credit Information.

 

1.3. Other Partners

 

Any third party with whom Hero co-brands or partners with or collaborates with or with any other third parties as may be necessary for Hero’s business purposes or to investigate potential data incidents or to protect the rights, property and safety of Hero and the Users of our Sites/Apps or others.

 

1.4. Legal Authorities

 

We may share Your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such Personal Information, or to otherwise comply with applicable laws.

 

1.5. Changes in Corporate Structure or Bankruptcy

 

In the event that Hero is involved in a merger, acquisition, reorganization or sale of assets, bankruptcy, Your Personal Information may be transferred as part of that transaction. We also may retain a copy of such information.

 

We DO NOT use or disclose Personal Information for purposes other than as mentioned in this Policy, except with the consent of User providing such Information or as required by law.

 

INTERNATIONAL SHARING AND / OR TRANSFERS OF YOUR PERSONAL INFORMATION

Hero is a global company and therefore uses global dealers, distributors, vendors, subcontractors and other business partners, as well as global IT systems and applications. We may require the transfer of Personal Information / Sensitive Personal Data or Information.to other third parties that are located outside of Hero’s country of business. We shall develop a standardized approach for protection of data moving across borders. We will adopt appropriate technical and administrative controls that apply well to cross border data flows to act as an accountability framework for information management as a whole and including natural checkpoints for each step of international transfer.

If You are citizen of European Union/European Economic Area (the "EU/EEA") the following terms apply to Your Personal Information: Your Personal Information may be shared with and / or transferred to our global affiliates and to our employees, contractors and business partners who work for us and are located outside the EU/EEA for the purposes described in this Policy. If this is the case, we will take legally required steps under the General Data Protection Regulation ("GDPR") to ensure that adequate safeguards are in place to protect Your Personal Information in accordance with this Policy.

 

ACCESS AND ACCURACY:

 

Hero wants to maintain only accurate information about the Users. You can request access to Your Personal Information by contacting us at:

• grievance.finance@heromotocorp.com – For Personal Information shared on the Sites/Apps for availing Platform Services;

• grievanceofficer@heromotocorp.com – For Personal Information shared on the Sites/Apps for any other purpose.

 

Upon receipt of appropriate identification information, and where required by applicable data protection laws, Hero will provide You with access to the information that it maintains about You.

 

YOUR RIGHTS:

 

At Hero, we take Your privacy very seriously, and we never monetize Your information; we use it to enhance Your experience. When it comes to Your privacy rights, we want to make sure You have everything You need to make informed decisions. You have the right to:

 

• Right of Access - You have the right to be informed why and how we collect Your Personal Information, how we will use this Personal Information, who we share it with, what are the security measures we take to protect this information and what Your individual rights are. Hero shall provide a copy of the Personal Information undergoing processing. For any further copies requested, please note that Hero may charge a reasonable fee based on administrative costs.

• Right to Rectification - You have the right for updation of any inaccurate or incomplete Personal Information we may hold.

• Right to Erasure - Except in cases where retention of Personal Information is required or permitted under any applicable law, You have the right to request that we delete any Personal Information which we are holding about You.

• Right to Restrict Processing - Except in cases where processing of Personal Information is required or permitted under any applicable law, You have the right to restrict processing or limit the usage of all or some of Your Personal Information (e.g., if we have no legal right to process it, if Your Personal Information data is inaccurate or unlawfully held).

• Right to Data Portability - You have the right to receive Your Personal Information or to transmit that information to another controller in a structured, commonly used and machine-readable format.

• Right to Object to the Processing - You have the right to object, on grounds relating to Your particular situation, at any time to processing of Personal Information concerning You. Such right can be exercised at any time where Your Personal Information is processed for direct marketing purposes.

• Right to object being subjected to a decision based solely on automated processing, including profiling.

• You may opt-out of receiving non-essential (promotional, marketing-related) communications from us & or our affiliates / business partners / other partners / third parties. If You want to opt-out from any such communication as mentioned above, You may send an email to grievance officer’s email ID (as mentioned under ‘Contact Us’ section of this Policy). 

 

At any stage, You can withdraw Your consent to the retention/storage/processing of Your Personal Information and Hero shall erase the Personal Information withdrawn by You unless there is a contractual obligation or legal requirement/obligation to retain/hold it or otherwise permitted by law to retain it. However, upon such withdrawal, the Company will not able to communicate with You and provide You with certain information on product and/or services which are required for fulfilment of any obligation.

 

Subject to applicable laws Hero, may at its sole discretion, in certain cases of excessive or manifestly unfounded request, charge a fee for fulfilling your request. The relevant contact details of ‘Data Protection Officer’ are provided in this Policy.

 

HOW TO SUBMIT A REQUEST?

 

You may submit a request to exercise your rights mentioned in this Policy by following the below steps:

• Download and fill the DPR form attached below

• Submit the DPR form on the following email: – 

  • grievance.finance@heromotocorp.com – For Personal Information shared on the Sites/Apps for availing Platform Services;

  • grievanceofficer@heromotocorp.com – For Personal Information shared on the Sites/Apps for any purpose other than the Platform Services.

 

HOW WE PROTECT YOUR PERSONAL INFORMATION?

 

Our Sites/Apps have stringent security practice and measures in place to protect the Personal Information provided to us. Our database stores Personal Information in secure environment that are designed to safeguard it from loss, misuse, wrongful disclosure, destruction and alteration. The security measures are reviewed periodically by Hero to keep pace with business, technology and regulatory changes.

 

• The security and confidentiality of Your Personal Information is important to us and Hero has invested significant resources to protect the safekeeping and confidentiality of Your Personal Information. When using external service providers acting as processors, we require that they adhere to the same standards as Hero. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that Personal Information is kept secure.

• We have physical, electronic, and procedural safeguards that comply with the applicable laws to protect Personal Information about You. We seek to ensure compliance with the requirements of the GDPR and the regulatory requirements to ensure the protection and preservation of Your privacy.

• We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of Personal Information.

 

CONTACT INFORMATION:

 

We welcome Your questions, comments, and concerns about privacy. If You have any questions about the Policy or our data practices, please contact us as follows:

 

Grievance Officer
C/o Hero MotoCorp Limited,
The Grand Plaza, Plot No.2,
Nelson Mandela Road,
Vasant Kunj - Phase -II,
New Delhi - 110070
Phone: +91 11-46044100
Email: grievanceofficer@heromotocorp.com

 

The Grievance Officer shall expeditiously redress the grievances and within reasonable time as may be provided under applicable laws.

 

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any email communication to us.

 

UPDATES TO THIS POLICY:

 

We may periodically update this Policy. Please refer the updated on legend at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on our Sites/Apps. Your use of the Sites/Apps following these changes shall be considered as Your acceptance of the revised Policy.