HERO GENUINE PARTS
A delightful journey of our customers is at the heart of Hero MotoCorp's business strategy and to ensure 100% customer satisfaction, Hero MotoCorp Ltd. has a dedicated business unit for serving our customer's need for genuine parts sold as
HERO GENUINE PARTS popularly known as HGP. You can now directly buy Hero Genuine Parts from our newly launched portal shop.heromotocorp.com.
VISION : "No Customer has to ever wait for a Part that they NEED"
The objective of providing a never ending delightful experience to our customer is broadly characterised by Hero MotoCorp’s persistent focus on Increasing our reach, setting industry benchmarks & ensuring low cost of ownership.
A delightful journey of our customers is at the heart of Hero MotoCorp's business strategy and to ensure 100% customer satisfaction, Hero MotoCorp Ltd. has a dedicated business unit for serving our customer's need for genuine parts sold as
HERO GENUINE PARTS popularly known as HGP. You can now directly buy Hero Genuine Parts from our newly launched portal shop.heromotocorp.com/en/.
VISION : "No Customer has to ever wait for a Part that they NEED"
The objective of providing a never ending delightful experience to our customer is broadly characterised by Hero MotoCorp’s persistent focus on Increasing our reach, setting industry benchmarks & ensuring low cost of ownership.
Increasing our Reach
At Hero MotoCorp, we are creating an effective ecosystem to ensure one of the widest and deepest visibilities across a multi-layered Indian market. To meet ever evolving customer aspirations, we are consistently strengthening the entire network of customer touch points to respond to changing realities. HGP are distributed through an extensive network of more than 90+ Parts Distributors , 350+ Hero Genuine Parts Distributors, 6500+ Authorised Service Centres across Country. CLICK HERE to locate your nearest touch point. If you feel you share our passion to continuously serve the customers, APPLY HERE to become a Parts Distributor and be a part of the Hero MotoCorp Family.
Setting industry benchmarks
Hero Genuine Parts are the only certified parts for your Hero two-wheelers. They are engineered with precision as a perfect fit for your bike to provide you with enhanced and unmatched performance. Every part goes through a strenuous test of critical quality check points before becoming a Hero Genuine Part. These parts are also now supplied through Global Parts Center (GPC) in Neemrana.
GPC demonstrates the possibilities of the future . Blending state-of-the -art manufacturing facility with cutting edge systems that not only facilitates supply chain processes but also provides a pleasant, healthy, and beautiful work environment. Spread over 35 acres, GPC alongwith the equally imposing Hero Garden Factory are an integral part of Hero Neemrana Complex in the state of Rajasthan, India. Based on lean manufacturing systems, GPC is designed to have minimal manual intervention while significantly enhancing productivity. This technological marvel is a new industrial benchmark in the auto sector. It is equipped with automated storage and retrieval system (ASRS) and automated packaging and sorting system apart from other new age concepts like Uni-Shuttle and Rail Guided Material movement systems controlled by on-line tracking of parts, through a customised and unique Warehouse management system. Following green building concept, Indian Green Building Council (IGBC) has accredited Garden Factory as a platinum class manufacturing facility.
Low Cost of Ownership
Hero MotoCorp is committed to not only enhancing the customer experience through its products ,parts and services but is also focused on reducing the total cost of ownership of a 2 wheeler.The pursuit thus includes the costs of acquiring, installing, using, maintaining and replacing a product. To fulfill this very objective, the entire HGP portfolio despite its highest quality standards is priced in an affordable manner to lower the parts replacement cost of our customers.
TEST OF GENUINENESS
FAQ's
What if Spark plug gets deteriorated?
A spark plug is one of the essential components in the ignition system. The electrodes of the spark plug wear out due to repeated discharge of high voltage and corrosive oxidization due to combustion, causing the plug gap to gradually increase.
Generally it is recommended to replace the spark plug once in every 12000 kms, as it deteriorates by this time. Prolonged usage of such a spark plug will result in starting trouble, misfiring, lack of power and higher fuel consumption and emissions. In extreme cases, it might even leave you stranded with replacement as the only possible solution.
HGP Spark plugs are specifically designed for your Hero vehicle to ensure long lasting trouble free ride. For further assistance, kindly visit your nearest Authorised Workshop.
When should I replace Air Filter?
The Air Filter, filters the particles and dust in the intake air to protect the engine parts. It generally gets clogged over a period of time due to particles and dust over prolonged usage.
Hero MotoCorp vehicles basically have three different types of air filter, they are, Polyurethane wet type, Dry Paper and Viscous Paper type. The Polyurethane and dry paper filters require periodic cleaning. Polyurethane requires replacement once it is damaged where as Dry Paper Filter requires replacement once in every 12000 km. Viscous type does not require cleaning and replacement is recommended once in every 15000 km. More frequent cleaning or early replacement may be required when used in dusty condition.
If the recommended schedule is not followed, it may lead to lack of engine power, reduced fuel efficiency and premature engine failure resulting in expensive repairs.
Filtering capability may get affected by using a non - genuine air filter. There are many HGP look-alike filters available in the open market, which are inferior in quality. Such filters deteriorate under normal usage causing the filters to shrink, thus reducing their sealing capability. Use only HGP genuine air filter to ensure optimum engine performance and enhance life. For further assistance, kindly visit your nearest Authorised Workshop.
When should I change the Fuel Tube?
A Fuel Tube is a joint through which continuous flow of fuel takes place from the fuel tank to carburetor.
Generally 4 year is the average replacement time recommended for a fuel tube. In exceptional cases like unattended vehicle for over 6 months or more, fuel Hose need to be replaced.
A continuous flow of fuel deteriorates fuel tube due to high volatility of petrol internally and it starts leaking from fuel tube joints indicated by fuel smell.
HGP's fuel hose is made up of different layers of materials, which prevents deterioration against fuel internally and withstands different climatic conditions externally. It is recommended that both ends of the fuel tube are connected with a wire clip.
For further assistance, kindly visit your nearest Authorised Workshop.
What would happen if I don’t change Engine oil?
Continual use of engine oil severely takes away its ability to 'lubricate' and 'clean', making it impossible to maintain normal engine functioning.
Generally, Engine Oil replacement should happen once in every 6000 kms with a top up at every 3000 kms.
If the above schedule is not followed, it may lead to poor performance and fuel economy indicated by engine overheating and an increase in noise levels. In extreme cases, it may eventually result in total engine failure leading to expensive and time consuming repairs.
The superior characteristics of HGP recommended 10W30 SJ JASO MA engine oil are:-
• Efficient lubricating, cleaning, cooling and sealing capabilities.
• Better cold starting ability
• Enhanced drain period
• Environment friendly
For further assistance, kindly visit your nearest Authorised Workshop.
What if Spark plug gets deteriorated?
A spark plug is one of the essential components in the ignition system. The electrodes of the spark plug wear out due to repeated discharge of high voltage and corrosive oxidization due to combustion, causing the plug gap to gradually increase.
Generally it is recommended to replace the spark plug once in every 12000 kms, as it deteriorates by this time. Prolonged usage of such a spark plug will result in starting trouble, misfiring, lack of power and higher fuel consumption and emissions. In extreme cases, it might even leave you stranded with replacement as the only possible solution.
HGP Spark plugs are specifically designed for your Hero vehicle to ensure long lasting trouble free ride. For further assistance, kindly visit your nearest Authorised Workshop.
When should I replace Air Filter?
The Air Filter, filters the particles and dust in the intake air to protect the engine parts. It generally gets clogged over a period of time due to particles and dust over prolonged usage.
Hero MotoCorp vehicles basically have three different types of air filter, they are, Polyurethane wet type, Dry Paper and Viscous Paper type. The Polyurethane and dry paper filters require periodic cleaning. Polyurethane requires replacement once it is damaged where as Dry Paper Filter requires replacement once in every 12000 km. Viscous type does not require cleaning and replacement is recommended once in every 15000 km. More frequent cleaning or early replacement may be required when used in dusty condition.
If the recommended schedule is not followed, it may lead to lack of engine power, reduced fuel efficiency and premature engine failure resulting in expensive repairs.
Filtering capability may get affected by using a non - genuine air filter. There are many HGP look-alike filters available in the open market, which are inferior in quality. Such filters deteriorate under normal usage causing the filters to shrink, thus reducing their sealing capability. Use only HGP genuine air filter to ensure optimum engine performance and enhance life. For further assistance, kindly visit your nearest Authorised Workshop.
When should I change the Fuel Tube?
A Fuel Tube is a joint through which continuous flow of fuel takes place from the fuel tank to carburetor.
Generally 4 year is the average replacement time recommended for a fuel tube. In exceptional cases like unattended vehicle for over 6 months or more, fuel Hose need to be replaced.
A continuous flow of fuel deteriorates fuel tube due to high volatility of petrol internally and it starts leaking from fuel tube joints indicated by fuel smell.
HGP's fuel hose is made up of different layers of materials, which prevents deterioration against fuel internally and withstands different climatic conditions externally. It is recommended that both ends of the fuel tube are connected with a wire clip.
For further assistance, kindly visit your nearest Authorised Workshop.
What would happen if I don’t change Engine oil?
Continual use of engine oil severely takes away its ability to 'lubricate' and 'clean', making it impossible to maintain normal engine functioning.
Generally, Engine Oil replacement should happen once in every 6000 kms with a top up at every 3000 kms.
If the above schedule is not followed, it may lead to poor performance and fuel economy indicated by engine overheating and an increase in noise levels. In extreme cases, it may eventually result in total engine failure leading to expensive and time consuming repairs.
The superior characteristics of HGP recommended 10W30 SJ JASO MA engine oil are:-
• Efficient lubricating, cleaning, cooling and sealing capabilities.
• Better cold starting ability
• Enhanced drain period
• Environment friendly
For further assistance, kindly visit your nearest Authorised Workshop.
FIGHT FAKE, STAY SAFE
Hero MotoCorp launched the initiative – 'Fight Fake, Stay Safe' to safeguard the interest of its valued customers. Under this initiative, the company has so far conducted 216 raids in India, on manufacturers and traders involved in the business of spurious parts & packaging. The action against counterfeiters was conducted with the help of Police/ EOW (Economic Offence Wing) & investigation agencies.
This action started with New Delhi and has covered various affected cities viz. Agra, Ahmedabad, Ahmednagar, Allahabad, Aurangabad, Balrampur, Bangalore, Bhopal, Chennai, Churu, Coimbatore, Erode, Faridabad, Fatehabad, Ghaziabad, Hisar, Jind, Kaithal, Kanchipuram, Kanpur, Kashipur, Kaveripattinam, Kolkata, Ludhiana, Madurai, Meerut, Moga, Muzzaffarpur, Nasik, New Delhi, Patna, Pune, Raisen, Salem, Sangli, Tirupattur, Tuticorin, Varanasi and Viluppuram. More than 53 Lacs spurious spare parts & counterfeit labels have been seized. This action is just a beginning to restrain the menace of fake spare parts being sold by misusing Hero brand name and it will continue in different cities across the country with full swing.
This drive against spurious parts manufacturers ensures the safety of the vehicle and those riding it, and will play a huge role in curbing environmental pollution. Hero MotoCorp is committed to continue this drive against unscrupulous traders selling counterfeit Hero spare parts and intends to take strict deterrent actions against such traders in future also.
Original Hero Genuine Parts (HGP) bear the Unique Parts Identification (UPI) code. Customers can confirm the genuineness of the part by sending UPI code through SMS on 9266171171.
Hero has over 6000 customer touch points across the country, making Hero Genuine Parts available to millions of its customers.
Hero MotoCorp launched the initiative – 'Fight Fake, Stay Safe' to safeguard the interest of its valued customers. Under this initiative, the company has so far conducted 216 raids in India, on manufacturers and traders involved in the business of spurious parts & packaging. The action against counterfeiters was conducted with the help of Police/ EOW (Economic Offence Wing) & investigation agencies.
This action started with New Delhi and has covered various affected cities viz. Agra, Ahmedabad, Ahmednagar, Allahabad, Aurangabad, Balrampur, Bangalore, Bhopal, Chennai, Churu, Coimbatore, Erode, Faridabad, Fatehabad, Ghaziabad, Hisar, Jind, Kaithal, Kanchipuram, Kanpur, Kashipur, Kaveripattinam, Kolkata, Ludhiana, Madurai, Meerut, Moga, Muzzaffarpur, Nasik, New Delhi, Patna, Pune, Raisen, Salem, Sangli, Tirupattur, Tuticorin, Varanasi and Viluppuram. More than 53 Lacs spurious spare parts & counterfeit labels have been seized. This action is just a beginning to restrain the menace of fake spare parts being sold by misusing Hero brand name and it will continue in different cities across the country with full swing.
This drive against spurious parts manufacturers ensures the safety of the vehicle and those riding it, and will play a huge role in curbing environmental pollution. Hero MotoCorp is committed to continue this drive against unscrupulous traders selling counterfeit Hero spare parts and intends to take strict deterrent actions against such traders in future also.
Original Hero Genuine Parts (HGP) bear the Unique Parts Identification (UPI) code. Customers can confirm the genuineness of the part by sending UPI code through SMS on 9266171171.
Hero has over 6000 customer touch points across the country, making Hero Genuine Parts available to millions of its customers.
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242 HUNDRED
RAIDS
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56 LAKHS+
COUNTERFEIT PARTS & LABELS SEIZED
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64
LIST OF CITIES
